Job description
ROLE: Communications ManagerREPORTING TO: Communications Director
Role Overview:
The Communications Manager plays a crucial role within the account team, providing exceptional client counsel and ensuring the development and execution of top-notch plans for their accounts. With 5-7 years of experience, this role offers valuable support to senior team members while also serving as an inspirational leader to junior colleagues.
Responsibilities:
Client Service:
• Day-to-day account lead with strong client relations, understanding of their brand and ethos, ensuring exceptional client counsel is delivered.
• Develop a deep understanding of client’s business in order to deliver strategic and creative campaigns against briefs.
• Ensure any client requirements or issues are dealt with accordingly, having a solution driven approach to all communication and next steps.
• Lead client meetings alongside your team ensuring status updates, plans and proposals are delivered in a professional and knowledgeable manner and to a high standard.
Management:
• Act as positive role model for your direct team, peers and across wider business
• Active junior team lead and team coach ensuring support in managing workload, R&R’s, and prioritization.
• Active team role in press and influencer expertise, supporting the team with informed guidance of pitching and seeding strategies.
• Coaching and mentoring the junior team to support them in their careers and ensuring your team is offering effective client work.
• Manage appraisals for direct reports - create KPIs and objectives during review processes.
Finance:
• Responsible for account financial health, including budget tracking, expenses, timely delivery of POs and strong internal relationships
• Support in identifying and presenting opportunities to organically grow existing client business by proactively pitching integrated ideas.
Skills:
• Strong written and verbal presentation skills showcasing strategic thinking and creative ideas.
• Exceptional media relationships, showcasing media and influencer strategy building skills at all times. Pushing the boundaries and gaining top tier features.
• Excellent pitching skills to convert high quality results and growth for clients.
• Continued growth and maintenance of strong network of press and influencer relationships, securing media appointments on monthly basis.
• Excellent understanding of social medial landscape, ensuring clients are provided with strategic recommendations that showcase a comprehensive understanding
• Play a lead role in the planning and execution of Influencer partnership management.
• You are the eyes and ears of industry (beauty and wellbeing) news, trends, and insights to benefit client work and in-role specialism.
• Take an active role in brainstorming across the agency, showcasing your strategic and creative thinking that your peers can utilize with their client portfolio.
• Take an active role in new business involvement, inclusive of brainstorming and when appropriate taking part in the pitch team.
